CBD FAQ's

What is CBD?

CBD (cannabidiol) is a naturally occurring compound found in the hemp plant. Unlike THC, it is non-intoxicating. Many people use CBD as part of their wellness routines to support balance, calm, and general wellbeing.

Are My Way CBD products vegan friendly?

Yes. All of our CBD oils and topicals are 100% vegan and made without animal-derived ingredients.

Are My Way CBD products tested on animals?

No. We are proudly cruelty-free and never test our products on animals.

What dosage do I need and how long does it take to feel the benefit?

There is no one-size-fits-all dosage. We suggest starting low, monitoring how you feel, and gradually adjusting if needed. Some people notice effects quickly, while for others it may take days or weeks of consistent use.

Can you get ‘high’ from CBD?

No. CBD is non-intoxicating. Even our full-spectrum oils contain only trace amounts of THC (within UK legal limits), which are not enough to cause a “high.”

Is CBD oil safe or addictive?

According to the World Health Organization, CBD is generally well-tolerated and not associated with addiction. However, if you are on medication or have a medical condition, always consult a healthcare professional first.

I have been using CBD for a week now, why is it not working?

CBD can take time to build up in your system. Consistency is key, and the right dose varies from person to person. Keep track of your use and allow at least 2–4 weeks before assessing how it’s working for you.

Can I use CBD with medication?

CBD may interact with some medications. Always check with your doctor or pharmacist before combining CBD with prescription or over-the-counter drugs.

Can I take CBD abroad?

CBD laws differ from country to country. Always check the rules and regulations of your destination before travelling with CBD products.

What is the difference between Broad- and Full-Spectrum CBD?

Full-spectrum CBD contains a wide range of plant compounds, including trace levels of THC (within legal limits). Broad-spectrum CBD also contains multiple cannabinoids and terpenes but is THC-free.

How is CBD different from marijuana?

CBD comes mainly from hemp, a variety of the cannabis plant bred to contain very low THC. Marijuana, on the other hand, is bred for higher THC content and is psychoactive.

What is the “Entourage Effect”?

The “entourage effect” is the idea that cannabinoids and plant compounds may work together synergistically. Some people prefer full-spectrum products for this reason, while others choose broad-spectrum or isolates depending on their needs.

Can CBD heal cancer?

No. CBD products are not medicines and are not intended to diagnose, treat, cure, or prevent cancer or any disease. Some people choose to use CBD alongside their wellness routine, but it should never be seen as a substitute for medical treatment.

Delivery Information

Charges

UK Orders

All UK orders are delivered FREE of charge via Royal Mail Tracked 24.

International Orders

International delivery charges vary depending on the destination and start from £8.50. Orders are sent via Royal Mail International Tracked.

Any applicable customs duties, import taxes, VAT or handling charges imposed by the destination country are the responsibility of the recipient.

Order Tracking

Tracking details will be emailed to you once your order has been dispatched.

Simply click the tracking link in your dispatch email to follow your parcel's progress.

UK orders are sent via Royal Mail Tracked 24, and international orders via Royal Mail International Tracked.

Late Delivery

UK orders sent via Royal Mail Tracked 24 will usually arrive within 1–2 working days after dispatch. However, this is not a guaranteed next-day service and delays can occasionally occur.

International delivery times vary depending on the destination and customs processing. As a guide, international orders usually arrive within 7–15 working days after dispatch.

If your UK order has not arrived within 10 working days, or your international order within 15 working days, please contact our Customer Service team at info@mywaycbd.com and we will investigate the delivery for you.

Damaged Goods

If your parcel arrives visibly damaged, please contact our Customer Service team at info@mywaycbd.com as soon as possible.

If you open your parcel and discover that an item has been damaged in transit, is faulty, or you have received an incorrect product, please email us with your order number and photographs of the item and packaging where appropriate.

Please do not dispose of damaged goods or packaging until we have advised you whether they need to be retained or returned.

We will review the issue and arrange a replacement, refund or other appropriate remedy in accordance with your statutory consumer rights.

Where we require a damaged, faulty or incorrectly supplied product to be returned, we will provide return instructions and cover reasonable return costs where required.

For further information, please see our Privacy, Cookie & Returns Policy.

Returns & Refunds

If you change your mind about your purchase, please contact us within 14 days of receiving your order.

Products returned because you have changed your mind must be unused, unopened, in their original packaging and, where applicable, have their original protective or hygiene seal intact.

For products supplied with a protective or hygiene seal, we may be unable to accept a change-of-mind return once the seal has been broken where the product is no longer suitable for return for health-protection or hygiene reasons.

For change-of-mind returns, you are responsible for the cost of returning the goods to us.

This does not affect your statutory rights if a product is faulty, damaged, incorrectly supplied or not as described.

Please contact us before returning an order so that we can provide the appropriate return instructions.

For full information regarding cancellations, returns and refunds, please see our Privacy, Cookie & Returns Policy.

EU Duties & Customs

Orders sent from the UK to EU countries may be subject to local VAT, customs duties, import taxes or handling fees.

These charges are determined and collected by the relevant authorities, postal service or courier in the destination country and are not charged or controlled by My Way CBD.

Where additional charges apply, the recipient is responsible for paying them. Failure to pay any required customs or import charges may result in your parcel being delayed or returned to us.

Customs procedures can also cause delays that are outside our control. We recommend monitoring your tracking information and responding promptly to any communication from your local postal service, courier or customs authority.

Please also check the import requirements for CBD and other products in your destination country before placing your order.

International Shipping

International orders are sent via Royal Mail International Tracked.

Shipping costs vary depending on the destination country and start from £8.50. Tracking details will be emailed to you once your order has been dispatched.

As a guide, international deliveries usually arrive within 7–15 working days after dispatch. Delivery times are estimates and may be affected by customs processing, local postal services or other circumstances outside our control.

Before placing an order, please check that the products you are purchasing can legally be imported into your destination country. Laws and import requirements relating to CBD, supplements and botanical products vary between countries.

Customers are responsible for complying with their country's import requirements and for paying any applicable customs duties, taxes or handling charges.

My Way CBD cannot guarantee that an international order will be accepted by the customs or regulatory authorities in the destination country.