At My Way CBD, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect and use your information, how cookies are used on our website, and our policy regarding returns and refunds.
When you visit our website, create an account, place an order, contact us or subscribe to our communications, we may collect information including:
We only collect and process personal information where we have a lawful reason to do so, including fulfilling an order or contract with you, complying with legal obligations, pursuing our legitimate business interests, or where you have given us consent.
Payment information is processed securely by our payment providers. We do not store complete payment card details on our website.
We may use your personal information to:
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate our business, including payment processors, delivery companies, website and technology providers, and email or marketing platforms. They may only use the information as necessary to provide their services.
We only retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, tax, accounting and regulatory obligations.
Where information is no longer required, it will be securely deleted or anonymised where appropriate.
Under UK data protection law, you may have the right to:
Withdrawing consent does not affect processing that has already lawfully taken place, and certain information may need to be retained where we have a legal obligation or other lawful reason to do so.
To exercise your rights, please contact us using the Contact Us page on our website.
You also have the right to raise a concern with the UK Information Commissioner's Office (ICO).
Cookies are small files placed on your computer, phone or other device when you visit a website.
My Way CBD uses cookies and similar technologies to help our website operate correctly and to understand how visitors use our website.
Cookies may be used to:
We may also use tracking technologies within our emails to understand whether emails have been opened or links have been clicked.
Essential cookies may be required for the website to function. Where consent is legally required for non-essential cookies, such cookies will only be used in accordance with the choices you make through our cookie consent system.
You can change your cookie preferences through our cookie settings and through your browser. Disabling certain cookies may affect the functionality of the website.
If you choose to receive marketing communications from My Way CBD, we may send you information about our products, offers, educational content and promotions by email or SMS.
You can unsubscribe at any time by using the unsubscribe option included within our communications or by contacting us.
Withdrawing from marketing communications will not prevent us from contacting you where necessary regarding an order, payment, delivery or other service-related matter.
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Our website uses secure technologies, including SSL encryption where appropriate, and we work with trusted providers to process customer and payment information securely.
Although we take reasonable precautions to protect your information, no internet-based system can guarantee absolute security.
We hope you are completely satisfied with your My Way CBD order. However, we understand that you may occasionally need to return a product.
If you purchase from us online, you generally have the right to cancel your order within 14 days of receiving it.
Please contact us within this 14-day period to notify us that you wish to cancel your purchase.
Once you have notified us, the goods must be returned within 14 days.
Products returned because you have changed your mind must be unused, unopened, in their original packaging and, where applicable, have their original protective or hygiene seal intact.
Many of our products include CBD oils, food supplements, botanical products and personal-care products.
For products supplied with a protective or hygiene seal, we may be unable to accept a change-of-mind return once that seal has been broken where the product is no longer suitable for return for health-protection or hygiene reasons.
Please therefore check your order carefully before opening or removing any protective seals.
This does not affect your statutory rights if a product is faulty, damaged, incorrectly supplied or not as described.
Please contact us through our Contact Us page before returning an order so that we can provide the appropriate return instructions.
For change-of-mind returns, you are responsible for the cost of returning the goods to us.
We strongly recommend using a tracked postal or courier service and retaining proof of postage until your refund has been completed.
You are responsible for taking reasonable care of returned goods while they are in your possession and during return transit.
Once a valid return has been received and checked, we will process your refund to your original payment method.
Where you exercise your statutory right to cancel the entire order, we will also refund the cost of our standard delivery service if applicable. If you selected a more expensive or express delivery option, any additional delivery cost above our standard delivery charge will not normally be refundable.
We may withhold the refund until we have received the returned goods or you provide evidence that they have been returned, whichever occurs first.
Refunds will be processed in accordance with applicable UK consumer law. Your bank or payment provider may require additional time for the refunded amount to appear in your account.
If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible with your order details and photographs where appropriate.
We will review the issue and arrange a replacement, refund or other appropriate remedy in accordance with your statutory consumer rights.
Where we require a faulty, damaged or incorrectly supplied product to be returned, we will provide return instructions and cover reasonable return costs where required.
Please do not dispose of a damaged or faulty product until we have advised you whether it needs to be returned.
Nothing in this Returns & Refunds Policy affects your statutory rights under UK consumer law.
If you have any questions regarding your personal information, cookies, an order, return or refund, please contact My Way CBD through the Contact Us page on our website.
Last updated: August 2026
