Returns & Refunds Policy

At My Way CBD, we want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains when and how you can return products, how refunds are processed, and your rights under applicable consumer law.

Change‑of‑Mind Returns

If you purchase from us online, you generally have the right to cancel your order within 14 days of receiving it.

To cancel your purchase, please contact us within this 14‑day period. Once you have notified us, the goods must be returned within 14 days.

Products returned because you have changed your mind must be:

• Unused
• Unopened
• In their original packaging
• With any protective or hygiene seals intact

CBD Oils, Supplements & Sealed Products

Many of our products include CBD oils, food supplements, botanical products and personal‑care items.

For products supplied with a protective or hygiene seal:

• We cannot accept a change‑of‑mind return if the seal has been broken, as the product is no longer suitable for return for health‑protection or hygiene reasons.

Please check your order carefully before opening or removing any seals.

This does not affect your statutory rights if a product is faulty, damaged, incorrectly supplied or not as described.

Returning Your Order

Please contact us through our Contact Us page before returning any order so we can provide the correct return instructions.

For change‑of‑mind returns:

• You are responsible for the cost of returning the goods.
• We strongly recommend using a tracked postal or courier service.
• Please retain proof of postage until your refund has been completed.
• You are responsible for taking reasonable care of the goods while they are in your possession and during return transit.

Refunds

Once we receive and inspect your returned item, we will process your refund to your original payment method.

If you cancel your entire order under your statutory cancellation rights:

• We will also refund the cost of our standard delivery option (if applicable).
• Any additional delivery cost above our standard delivery charge (e.g., express shipping) is normally not refundable.

We may withhold the refund until:

• The goods have been returned to us, or
• You provide evidence that they have been sent back,

whichever occurs first.

Your bank or payment provider may require additional time for the refunded amount to appear in your account.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible with your order details and photographs where appropriate.

We will review the issue and arrange a replacement, refund or other appropriate remedy in line with your statutory consumer rights.

Where we require the product to be returned:

• We will provide return instructions.
• We will cover reasonable return costs.

Please do not dispose of a damaged or faulty product until we confirm whether it needs to be returned.

Your Statutory Rights

Nothing in this Returns & Refunds Policy affects your statutory rights under consumer law.

Contact Us

If you have any questions about returns, refunds or an order issue, please contact My Way CBD through the Contact Us page on our website.