ALL U.K. orders are DELIVERED FREE OF CHARGE

Your order will be sent by First Class post (UK Royal Mail).

Please check all requirements (import taxes, customs regulations, charges, etc) regarding deliveries to countries outside the UK. My Way CBD cannot be held responsible for parcels that do not comply with the destination country's import regulations.

Tracking details will be sent via email once your parcel has been dispatched. To track your order, please click on the tracking link provided and follow the instructions.

Delivery should take approximately 2-3 working days to the U.K., however, if there are any delivery issues regarding COVID-19 restrictions, lockdowns or Royal Mail strike issues, please be aware that your delivery may take up to 10 days to arrive.

For non-UK countries please expect to wait up to 14 days.

You can email our Customer Service department at [email protected] for queries.

If your parcel is visually damaged on arrival, you can refuse the parcel if you have met with your delivery driver. The goods will then be directly returned to us. You will then need to contact our Customer Services department at [email protected] as soon as possible, and we will (at your preference) either resend your goods or offer you a refund, once we have received the package back into our depot. Details of our returns policy are available here. Returns Policy

On opening your parcel, if you find an item is damaged please contact our Customer Services department at [email protected] within 3 working days of receipt.

If you have received the delivery while you were out and wish to return a faulty package/contents then please email [email protected] for returns details.

The UK. left the EU on 31st January 2020. Since 31st December 2020, a new law states that there will be a fee placed on gifts or goods sent from the UK. to the EU. The duty is payable if the items are above a certain value. The charges are applied by Border Force on behalf of the destination country's government.

The rate applied depends on whether the items are gifts or commercial goods, what they are, and their value. The charges are applied by the Border Force of the destination country and not by My Way CBD.

The process is often the same for each country. A card or letter will be delivered to the recipient informing them that an item cannot be delivered until a fee has been paid. The fee relates to items coming into the country from abroad, the contents may be liable to VAT or duties. You must at this point contact your local postal service on the details they have provided. 

My Way CBD can not be held responsible for any deliveries that are not delivered due to a lack of communication between the postal service and the recipient. Please make sure to keep an eye on the tracking number that will be emailed to you on dispatch.

Please check all requirements (import taxes, customs regulations, and charges, etc) regarding deliveries to countries outside the U.K. My Way CBD cannot be held responsible for parcels that do not comply with the import regulations of the destination country.

Royal Mail, Tracked & Signed Delivery: €8.50

We cannot guarantee a delivery date for overseas orders. It is the customer's responsibility to keep an eye on the tracking details that will be emailed on dispatch. 

As a guide, if you have not received your order within 7-15 working days, please contact our Customer Services department at [email protected]